FREE: ATI's Service Writer Assessment Checklist Offer
As seen in Chris Frederick's October 2017 Motor Age article. See all of ATI's Motor Age articles.
Airline pilots use a checklist every time they take off and land. Why would they do that if they have flown thousands of times? The best way to create a habit is to follow a checklist. The best way to ensure the same quality of service each and every time is to follow a checklist. If you would like to keep more customers or increase the numbers of times they come back, then the key is better service. Maybe you feel you are already the best? Try the Service Writer Assessment Checklist to see if you are covering ALL of the areas.
By using the Checklist you will:
- Eliminate problems caused by a lack of information.
- Stop any misunderstandings with your customers before they happen.
- Deliver to the customer the vehicle that reinforces the value you have provided for the money they are spending.
Complete and submit the form and we'll immediately give you access to the tool!
We thought we had the systems for the Front Desk down pretty good until we went through the Service Writer Assessment Checklist. We found areas that needed some extra attention. After we went through the checklist together and even added some items that we felt would fit our shop, we were able to give our customers an even better experience.
Darrin Mocur, Denny's Auto Service, Riverton, UT
About ATI
Over the past 30 years, Automotive Training Institute's 108 associates have trained and coached more than 25,000 automotive repair shop owners across North America to become absentee owners and drive profits and dreams home to their families.
Chris "Chubby" Frederick, ATI Founder and CEO
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Our One-Day Workshops will ignite your passion again, re-energize your business and increase your profits by 3-8% or your money back.