Some associates stay hidden behind the counter protected from their own fears when collaborating with a customer. Doing this does not set you up for success — servicing your customer the very best you can.
Use ATI's Vehicle Walkout Sheet to get out from behind the desk during the intake process. Take the opportunity to engage with your customer, gather observations, ask open-ended questions, and establish rapport. The goal is to get as much information as possible and lay the groundwork for the sale.
Consistent, repeatable, and disciplined processes like an intake process with a vehicle walkout produce extraordinary results, so stick with it. Customers will learn how your systems and processes work and will know it is in their best interests.
Complete the form on this page and we'll immediately give you access to the tool!