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ATI's Proper Intake Dialogue Questions

ATI's Proper Intake Dialogue Questions

Proper intake dialoguing is actively listening – being present in the moment, participating in open-ended questioning, and reflecting on the information you are given for verification. ATI's Proper Intake Dialogue Questions will help you and your team write up work orders properly and accurately so the customer will feel confident when they give you their keys for service. The questions will help you focus on:

  • Asking open-ended questions
  • Active listening
  • Avoiding judgment and assumptions
  • Staying patient

Practice the questions with your intake staff, get the work orders right every time,  and make your customers feel like royalty!  

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