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ATI's Impactful First Impressions Checklist

ATI's Impactful First Impressions Checklist

First impressions are vital to your business’s success. Once a customer enters your business, they are forming first impressions on the appearance and cleanliness of the lobby area, bathrooms, your attitude, your attire, and the shop and staff appearance as well. ATI's Impactful First Impressions Checklist will help you focus on specific behaviors to build rapport and, ultimately, loyalty and referrals!

Practice the checklist with your intake staff, encourage everyone to be good observers and share feedback with each other. Then work on your action plans to develop more professional skills at creating impactful first impressions.

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